Privacy Policy

1. Introduction

Chapper is a product of U2AI, a brand owned and operated by Team Now Ltd (טיים נאו בע"מ), an Israeli company (Company No. 513777383) ("Company," "U2AI," "Team Now," "we," "us," or "our"). Team Now Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Chapper mobile application and related services ("Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or use our Service, we collect:

2.2 Device and Sensor Data

We collect data from your Chopper hardware devices:

2.3 Usage Data

We automatically collect:

2.4 Data from Third Parties

We may receive data from:

• AWS Cognito: Authentication tokens and session data
• LoRaWAN Network: Device connectivity data
• Push Notification Services: Delivery status

3. How We Use Your Information

3.1 Service Provision

• Create and manage your account
• Register and link your Chopper devices
• Process and deliver real-time alerts
• Enable device sharing and group features
• Manage notification preferences

3.2 Communication

• Send service-related notifications
• Respond to inquiries and support requests
• Notify you of important updates or changes
• Send marketing communications (with consent)

3.3 Service Improvement

• Analyze usage patterns to improve features
• Debug and fix technical issues
• Develop new features and services
• Conduct research and analytics

3.4 Security and Compliance

• Detect and prevent fraud or abuse
• Enforce our Terms of Service
• Comply with legal obligations
• Protect rights and safety

4. Information Sharing and Disclosure

4.1 Service Providers

4.2 Other Users

When you use sharing features:

• Share Codes: Users who redeem your share code can see your chopper name and receive alerts
• Groups: Group members can see alerts from devices owned by other members
• Profile: Your display name may be visible to users you share with

4.3 Legal Requirements

We may disclose information when required by:

• Law, regulation, or legal process
• Government authorities with valid requests
• To protect our rights, property, or safety
• To investigate violations of our Terms

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your data for the following periods:

Note: We currently retain data indefinitely while your account is active. Data may be deleted upon account deletion request, subject to legal retention requirements.

After the retention period, data is securely deleted or anonymized.

6. Data Security

We implement robust security measures to protect your data:

6.1 Technical Safeguards

• Encryption in Transit: All data transmitted using TLS/SSL encryption
• Encryption at Rest: Sensitive data encrypted using AES-256
• Secure Authentication: AWS Cognito with secure password hashing
• Access Controls: Role-based access to systems and data
• Regular Security Audits: Periodic security assessments

6.2 Organizational Safeguards

• Employee security training
• Access limited to authorized personnel
• Incident response procedures
• Regular security reviews

6.3 Incident Response

In the event of a data breach, we will:

• Investigate and contain the incident
• Notify affected users within 72 hours
• Report to relevant authorities as required
• Take remedial actions

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights (All Users)

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Withdrawal of Consent: Withdraw consent where processing is based on consent

7.2 Additional Rights (EU/EEA - GDPR)

• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Automated Decisions: Not be subject to automated decision-making
• Lodge Complaint: File a complaint with a supervisory authority

7.3 California Residents (CCPA)

• Know: Right to know what personal information is collected
• Delete: Right to request deletion
• Opt-Out: Right to opt-out of sale of personal information
• Non-Discrimination: Right not to be discriminated against

Note: We do not sell personal information.

7.4 How to Exercise Your Rights

To exercise your privacy rights:

1. In-App: Go to Settings > Privacy > Data Request
2. Email: Send a request to chapper.contact@gmail.com

We will respond to verified requests within 30 days.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including:

• European Union (AWS infrastructure - eu-west-2 region)

We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements
• Compliance with applicable data transfer regulations

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information.

If you believe we have inadvertently collected information from a child, please contact us at chapper.contact@gmail.com.

10. Cookies and Tracking Technologies

10.1 Mobile App

Our mobile app does not use cookies but may use:

• Local Storage: To store preferences and session data
• Analytics SDKs: For usage analytics (anonymized)

10.2 Website (if applicable)

Our website may use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage
• Preference Cookies: To remember your settings

You can manage cookie preferences through your browser settings.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Do Not Track

The Service does not currently respond to "Do Not Track" signals. However, you can manage your privacy preferences as described in this policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy in the App
• Sending an email notification
• Displaying an in-app notice

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

15. Supervisory Authority

If you are located in the EU/EEA and believe we have violated your data protection rights, you have the right to lodge a complaint with your local supervisory authority.

For Israeli residents, you may contact the Israeli Privacy Protection Authority (PPA).